FAQs
Shipping
Information
Delivery times vary by location:
Local Orders: 3-5 business days.
International Orders: 7-14 business days.
You’ll receive a tracking number once your order is shipped.
Yes, but only if your order hasn’t been shipped yet. Contact us immediately at info@sombracosmopolita.com with your order number and updated address.
While we strive for timely delivery, delays can occur due to customs or carrier issues. If your order is lost, contact us at info@sombracosmopolita.com, and we’ll resolve it promptly.
Yes, we do! At SombraCosmopolita, we offer worldwide shipping to bring our premium leather products to your doorstep, no matter where you are.
During order placing, simply enter your address to confirm shipping costs. For international orders, delivery typically takes 7-14 business days and you’ll receive a tracking number to monitor your shipment.
Payment
Information
We accept PayPal and major credit/debit cards (Visa, MasterCard, American Express, etc.).
No, pay-on-delivery is currently not available. All orders must be paid online during checkout.
Yes, we use SSL encryption and trusted payment gateways to ensure your data is safe and secure.
Double-check that all credit card details (number, expiry date, CVV) are entered correctly. If the issue persists, contact your bank for assistance.
Leather
Information
With proper care, our leather products can last for years or even decades, making them a worthwhile investment.
Absolutely! We specialize in custom leather products tailored to your preferences. Contact us to discuss your ideas.
While our leather is durable, it is not fully waterproof. We recommend using a leather protector spray for added resistance.
We use 100% genuine sheepskin and cowhide leather, known for their durability, softness and timeless appeal.
Currently, we specialize in genuine leather products. However, we are exploring eco-friendly alternatives for the future.
Use a soft cloth and leather conditioner to clean and maintain your items. Avoid exposure to water and direct sunlight.